ACCEPTANCE OF TERMS
Your access to and use of our website www.oliveology.co.uk is subject exclusively to these Terms and Conditions. You will not use the website for any purpose that is unlawful or contrary to these Terms and Conditions. By using our website you are fully accepting the terms, conditions and disclaimers contained in this notice.
We reserve the right to revise these Terms and Conditions from time to time. Please check periodically for changes. If you do not agree with any of the revised Terms and Conditions you must not use this website or make any orders from Oliveology. These terms and Conditions were last updated on 30th April 2019.
PAYMENTS
We accept Visa, Delta, Electron, Mastercard and Maestro. Our secure online system is integrated with Paypal and Worldpay, which we use to handle all our credit card transactions. Paypal and Worldpay are third party payment providers that offer secure services trusted by millions. No card details for website transactions are held on our own website or seen by anybody at Oliveology.
PRICES
Every effort is made to maintain published prices but these cannot be guaranteed. Trading with the euro as well as varying weather conditions and harvests can affect the cost of our products. We reserve the right to change any of the listed prices on this website, without prior notice at any time. Such price changes will not affect orders placed prior to the date of change.
DELIVERY
We currently deliver to the UK, Europe and US. We will do our best to dispatch your order within 2 days of it being placed. Oliveology will not charge you for handling costs and we will always try to find the cheaper and safest way to send our products to you. We use Royal Mail, Parcel Force and DHL for International orders. The delivery charges vary depending on your location and the weight of your order. For some indicative costs, click here. Please note that for certain international shipments, it is possible that additional charges may be applied in the destination country. These additional customs charges/fees are worked out locally depending on the value of the goods and the shipping charges. Each country has their own fees on top of the duty and VAT that vary from country to country, even within the EU. It is impossible for us to keep abreast of each country’s unique customs laws, or to calculate any possible charges in advance. As such, it is not our responsibility to investigate the possibility of these charges, or to pay them when they occur. It is the responsibility of the recipient.
WHOLESALE
Please place your orders before November each year in order to ensure priority of our products. Our products are seasonal, made in our small family farm and produced in limited quantities. New harvest produce will be available for deliveries around April every year. For enquiries and price lists please contact us at wholesale@oliveology.co.uk
Our products are available in the following sizes:
Oils: 350ml, 750ml, 3L, 5L Olives: 250g, 1200g, 2kgs, 5kgs. Please contact us for more information at info@oliveology.co.uk
ORGANIC STANDARDS
We aim to provide organic products whenever possible. Most of our products are certified to EU standards, by the Greek organic authority Bio-Hellas, which is the equivalent to Soil Association in the UK. However some of our products do not hold certifications because some types of products cannot be certified in Greece yet. However all our products are produced in the same farm, which is certified organic. This does not affect any of our oils or olives, which are fully certified.
RETURNS AND REFUNDS POLICY
If you are unhappy with any product, please notify us in writing within 7 days of receipt at orders@oliveology.co.uk. Refunds will be arranged at our discretion.
Returns: You can return any Product to us for a refund or exchange, as long it is in its original packaging, in the same condition in which you received it and notified us in writing within 7 days of receipt. You will be responsible for the cost of returning the Product back to us. You will also be responsible for the possible risk of loss or damage to the Product incurred during the transit back to us. We recommend that you send the Product back to us by recorded delivery and that you have sufficient insurance to cover the value of the Product returned. If the Product fails to be returned to us we cannot exchange it or refund any payment made.
Refunds: If you receive a Product which you consider is damaged then please contact us directly in order to arrange a replacement or refund. We will require clear photographic evidence of the damaged Product. If possible, please sign for the Products as “DAMAGED ON RECEIPT”. Damages must be reported within 24 hours of receipt via email at orders@oliveology.co.uk.
If you believe the Product you have received is defective please send the Product back to us for inspection within 7 days. We will examine the returned Product and will notify you of your refund (if any) via e-mail within a reasonable period of time. Products returned by you because of a defect which we have confirmed will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
You will also be responsible for the possible risk of loss or damage to the Product incurred during the transit back to us. We recommend that you send the Product back to us by recorded delivery and that you have sufficient insurance to cover the value of the Product returned. If the Product fails to be returned to us we cannot refund any payment made.
If you have received an email delivery dispatch confirmation, but you have not yet received your Product you need to notify us within 5 days. In this rare case that the Product was lost or stolen, we would need to investigate its whereabouts with our delivery partners and file a claim for the loss of the Products, before issuing any refunds.
WORKSHOP CANCELLATION POLICY
In case you have to cancel or change your booking, we would need a minimum of four weeks’ notice. In that case we will refund you for the full amount or transfer your booking to another date.
If you have to cancel or change your booking less than four weeks in advance then we will unfortunately not be able to refund or change your booking. You can of course offer your space to a friend, ensuring you have informed us of any dietary requirements as soon as possible, so as to make sure we can accommodate them.
If we have to cancel a workshop, then we will offer you a full refund or if you prefer we will transfer your amount to one of our other workshops.
DIETARY REQUIREMENTS
Our menus are seasonal and change often. If you have specific dietary requirements please contact us before booking to ensure our menu can accommodate your needs.
All dietary requirements need to be confirmed at least two weeks prior to the workshop. As our menus are finalised after that, we will do our best but cannot guarantee that we can accommodate any dietary requirements less than two weeks prior to the workshop.
Our workshops are hosted at Borough Market cookhouse. As this is a shared kitchen space we cannot guarantee an allergy-free environment.
OWNERSHIP
Ownership of the goods remains with Oliveology until the amount due under the invoice for them has been paid in full.
PRIVACY POLICY
Under the principles of the Data Protection Act we need to tell you that we hold a record of all the details needed for setting you up and servicing you as a customer. We will never pass on your details to a third party without your permission. We are committed to protecting your personal information and to being transparent about the information we are collecting about you and what we do with it.
To reflect the newest changes in data protection law, and our commitment to transparency, we have updated our Privacy Policy [link]. We understand that shopping online involves a great deal of trust on your part and this trust is very important to us.
REMARKETING
We use 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we may show ads to you across the internet, specifically on the Google Display Network (GDN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
DISCLAIMER
We are not physicians or medical experts, and make no claims as to the effectiveness of our products in preventing or curing any disease or ailment. The claims in our website are collected from expert sources for your general information. We strongly recommend you conduct your own research.
We try to make this website as informative as possible and aim to keep the website up-to-date; however, we do not guarantee its accuracy.
CHANGES TO THE WEBSITE
The information available on the website might from time to time be incomplete, out of date or inaccurate. Oliveology reserves the right at any time and without prior notice to make changes and corrections to the material on the website or to make parts or all of this website unavailable at any time without notice.
COPYRIGHT
All copyright, trade marks and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics, images and all software and source codes connected with the website) are owned by or licensed to www.oliveology.co.uk or otherwise used by www.oliveology.co.uk as permitted by law.
In accessing the website you agree that you will access the content solely for your personal, non-commercial home use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. Furthermore, any links to this site must be notified to and approved by us before they are created or steps are taken to create the same.
NO WARRANTY
This site and its content are provided “as is” excluding warranty of any kind, either express or implied to the fullest extent permissible under applicable law. We accept no liability for functions contained on this site and make no warranty that the site will operate uninterrupted or error-free or that any defect will be corrected. We do not warranty that our website is compatible with your computer equipment it that he site or its server is free of errors, viruses, worms or “Trohan horses” and we shall not be liable for any damage you may suffer as a result of such destructive features.
LIMITATION LIABILITY
You acknowledge that your use of this website and its content is at your own risk. Except for liability which we can not by law restrict or exclude, we shall have no liability to you or any third-party for any direct, indirect or consequential damages (including loss of profits) or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you entirely.
VALIDITY OF PROVISIONS AND REMEDIES
If any provision of these conditions is or becomes invalid or contrives applicable regulations then the remaining provisions will not be affected.
GOVERNING LAW AND JURISDICTION
These conditions are governed by the law of England.
CONTACT
Oliveology Ltd, a company incorporated in England, whose registered office is at:
Unit 4 Voyager Business Park, Spa Road, London SE16 4RP, United Kingdom
Telephone: 020 7018 8858
Company Registration No: 06964855 | Vat No: 978479929
